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Paige S.

I have had nothing but problems in receiving my faucet that I ordered in Dec 2023!  Back in Dec I ordered 24804-4N-BN along with matching accessories.  The tap was backordered and Kohler changed the ETA every 2-3 weeks, normally delivery is 8-10 weeks and when I hadn't received the product at 26 weeks I requested a change to the same tap but higher flow (1.2) because Kohler said this was in stock.  Order was changed with the retailer and delivery was supposed to be 2-3 weeks.  It is now 2.5 weeks so I followed up today and the retailer has advised that this new order is on backorder and will be another 1.5-2.5 weeks!  At this point I would like cancel all the Kohler orders I have because I  am not going to wait another 6 months for a faucet.  Had Kohler been up front from the beginning, we would have been disappointed but we would have appreciated the honesty.  At this point it feels as though they are playing a game, stringing us along, with no intention to either manufacture or fulfill their orders.

Nothing but problems in ordering a faucet!

Installed. And looks beautiful. Everything I hoped for. Put one in both bathrooms.

Excited owner

KO31918

After a plumber installed it, the water came out cloudy.  I called Kohler and they sent me parts I was supposed to install myself to fix the problem.  For a $500 faucet, they should send a plumber to take care of this and I'm not sure these parts will solve the problem.

Disappointment

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Low single-handle bathroom sink faucet, 1.2 gpm

The KOHLER® Parallel collection is the epitome of understated chic. By combining circular shapes within the square design, the balanced versatility of this collection allows it to blend in or stand out depending on your surrounding décor. Elevate your experience with KOHLER.

The K-24804-4 short single-handle bathroom sink faucet has a balanced versatility to blend in or stand out depending on your surrounding decor.

Parallel®Low single-handle bathroom sink faucet, 1.2 gpm

Parallel®
Low single-handle bathroom sink faucet, 1.2 gpm