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Paige S.

Purchased tub and had it installed.  Heater did not work. Contacted Kohler and they suggested my contractor call so they can “troubleshoot it”. Contractor spent 2 hours on the phone was transferred 3 times only to be told it appears to be a faulty heater, which is back ordered so we will send it to the customer in 10-14 days.   OH and the warranty of a very expensive Kohler tub does not pay for anyone to replace the faulty heater or control switch.   The homeowner is stuck.. you pay a premium to get the KOHLER BRAND, you pay for the contractor to spend 2 hours on the phone with Kohler Support to troubleshoot, you pay for the contractor to come back and replace a faulty part that is on back order (makes you wonder how many of these issues Kohler is having?).   NEVER AGAIN. Done with Kohler.   Ps. The tech tells our contractor that the “18 speeds” are so slight that you cannot tell the difference even when you get them working.  What a joke.  It is sad that a good WI company that is less than 1 hour from my home requires the customer to pay the contractor to fix a factory defect.

Faulty Product.

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66" x 36" drop-in Heated BubbleMassage™ air bath with whirlpool

With clean, smooth lines, the KOHLER® Underscore Heated BubbleMassage™ air bath and whirlpool is a welcome retreat to soak away the day’s tension and center your mind. Lay back and melt in the 66" x 36" rectangular drop-in deep bath as strategically-placed airjets release thousands of bubbles to massage your body at the level of intensity you prefer, while another eight fully-adjustable jets deliver a powerful hydromassage to create a soothing, spa-like environment. Realize your vision. It’s all at the touch of your finger…

Surround your body with a blissful cushion of relaxing bubbles in the K-1173-XHGH heated air bath with whirlpool, designed with a slotted overflow.

Underscore®66" x 36" drop-in Heated BubbleMassage™ air bath with whirlpool

Underscore®
66" x 36" drop-in Heated BubbleMassage™ air bath with whirlpool